Smartutor · smartutor.co.uk

Last updated: 3 July 2026

Please read these Terms of Use carefully before using our website or enrolling on the Smartutor programme. By using smartutor.co.uk or booking a place, you confirm that you accept these terms and agree to be bound by them.

If you do not agree with any part of these terms, please do not use our website or enrol on the programme.

1. About Us

Company name: Smartutor (trading as a general partnership)

Partners: Jon Coleman and Samantha Coleman

HMRC Registered: General partnership (SA400 registered)

Registered address: 73 Galloway Road, Drakelow, Burton-On-Trent, DE15 9UJ

Registered in: England and Wales

Website: smartutor.co.uk

Email: admin@smartutor.co.uk

Smartutor is an online maths tutoring company designed to prepare Year 5 and Year 6 children for their Key Stage 2 SATs. The programme is delivered via Zoom by Jon Coleman, a qualified teacher with over a decade of Year 6 classroom experience and director of Smartutor.

2. Using Our Website

You may use smartutor.co.uk for lawful purposes only. By accessing our website, you agree that you will not:

Use the site in any way that breaches applicable local, national, or international law or regulation
Use the site to transmit unsolicited or unauthorised advertising or promotional material
Attempt to gain unauthorised access to any part of the site or its related systems
Reproduce, copy, or distribute any content from this site without our written permission

We reserve the right to suspend or terminate access to the website for anyone who breaches these terms.

3. Programme Enrolment and Bookings

3.1 Who Can Enrol

The Smartutor programme is designed for children in Year 5 and Year 6. All bookings must be made by a parent or guardian aged 18 or over. By enrolling, you confirm that you are the parent or legal guardian of the child participating.

3.2 Programme Tiers

Smartutor Ltd offers three programme options:

Essentials — £35 per four-week block
Group Programme — £79 per four-week block (maximum 8 children per group)
Premium (one-to-one) — £199 per four-week block

Full details of what is included in each tier are set out on the Smartutor website. We reserve the right to update pricing for future blocks, with reasonable notice given to existing customers.

3.3 Booking Confirmation

Your place is confirmed only once full payment has been received. You will receive a booking confirmation email, including session details and Zoom joining instructions, within [PLACEHOLDER: insert number, e.g. 48] hours of payment.

4. Payment

All payments are processed securely via Stripe or Wix Payments. We do not store your card details. Payment is required in full at the time of booking.

All prices are stated in pounds sterling (GBP) and are inclusive of any applicable taxes.

In the event of a failed payment, your place will not be held. Please contact us at admin@smartutor.co.uk if you experience any payment difficulties.

5. Cancellations and Refunds

5.1 Cancellation by You

[PLACEHOLDER — insert your cancellation policy here. Example options below — choose one or adapt:]

Option A (strict): All sales are final. No refunds are offered once a block has been booked and payment received, except in exceptional circumstances at our discretion.

Option B (moderate): Cancellations made more than 7 days before the first session of a block will receive a full refund. Cancellations made within 7 days of the block start date are non-refundable.

Option C (flexible): A full refund will be issued if you cancel before the second session of a block. After the second session, no refund will be offered for the remainder of that block.

To cancel your booking, please contact us in writing at admin@smartutor.co.uk.

5.2 Missed Sessions

We do not offer refunds or credits for sessions missed by your child. If your child is unable to attend a session, please let us know as soon as possible. We will make reasonable efforts to share any resources covered in that session, but cannot guarantee a rescheduled slot.

5.3 Cancellation by Smartutor Ltd

In the unlikely event that we need to cancel a session, we will give you as much notice as possible and offer a rescheduled session or a pro-rata credit for that session. If we are unable to deliver the programme for reasons within our control, we will issue a full refund for any undelivered sessions.

6. Session Conduct

6.1 Expected Behaviour

We want every session to be a positive, focused learning environment. We ask that:

Your child joins sessions on time and is ready to learn
Your child treats the tutor and any other children in the session with respect
Your child is seated in a quiet space with minimal distractions during sessions
A parent or guardian is available nearby during sessions, particularly for younger children

We reserve the right to remove a child from a session, or to end a booking without refund, if behaviour is consistently disruptive or abusive toward the tutor or other participants.

6.2 Recording of Sessions

[PLACEHOLDER — choose one of the following:]

Option A (not recorded): Sessions are not recorded. No audio or video recording of sessions is permitted by parents, guardians, or children without our prior written consent.

Option B (recorded by us): Sessions may be recorded by Smartutor for quality assurance and safeguarding purposes only. Recordings are not shared with third parties and are deleted after [insert period, e.g. 30 days]. You will be notified of this in your booking confirmation. Recording by parents or children is not permitted without our prior written consent.

6.3 Technical Requirements

Sessions are delivered via Zoom. It is your responsibility to ensure your child has a suitable device, a stable internet connection, and a working camera and microphone before sessions begin. Smartutor is not responsible for disruption caused by technical difficulties on your end.

7. Safeguarding

The safety and welfare of children is our highest priority. Jon Coleman holds a valid Enhanced DBS (Disclosure and Barring Service) check. [PLACEHOLDER: insert DBS certificate number if you wish to publish it, or remove this sentence.]

All sessions are conducted via Zoom. We ask that a parent or guardian remains accessible (though not necessarily in the room) during all sessions, particularly for children in Year 5.

If you have any safeguarding concerns, please contact us immediately at admin@smartutor.co.uk.

8. Results and Limitations

Smartutor provides structured maths tuition designed to support SATs preparation. While we are committed to delivering high-quality sessions and resources, we cannot and do not guarantee any specific SATs result or academic outcome for your child.

Progress depends on many factors, including the child's starting point, engagement, effort, and wider school support. Our role is to provide the best possible tuition — the results are a partnership between us, your child, and you.

9. Intellectual Property

All content on smartutor.co.uk and within the Smartutor programme - including workbooks, worksheets, lesson materials, videos, and website content — is the intellectual property of Smartutor and is protected by copyright law.

You may not reproduce, copy, share, resell, or distribute any Smartutor materials without our prior written permission. Materials are licensed for personal, non-commercial use by the enrolled child only.

10. Data Protection

We take your privacy seriously. All personal data collected through our website or programme is handled in accordance with UK GDPR and our Privacy Policy, which you can read at smartutor.co.uk/privacy-policy.

11. Third-Party Links

Our website may contain links to third-party websites (for example, Zoom or Stripe). These links are provided for your convenience. Smartutor has no control over the content of those websites and is not responsible for them. Clicking a third-party link is entirely at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, Smartutor accepts no liability for:

Any indirect or consequential loss arising from your use of the website or programme
Interruptions to the website or sessions caused by circumstances beyond our reasonable control
Any reliance you place on content published on our website

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law.

13. Changes to These Terms

Smartutor may update these Terms of Use from time to time. Any changes will be posted on this page with an updated date at the top. Your continued use of the website or programme after changes are posted constitutes your acceptance of the updated terms.

For significant changes affecting existing bookings, we will notify you by email.

14. Governing Law

These Terms of Use and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms of Use, please get in touch:

Smartutor

Registered address: 73 Galloway Road, Drakelow, Burton-On-Trent, DE15 9UJ

Email: admin@smartutor.co.uk

Website: smartutor.co.uk

These Terms of Use apply to smartutor.co.uk, operated by Smartutor, a company registered as a general partnership.