Smartutor · smartutor.co.uk

Last updated: 3 July 2026

This policy sets out the cancellation terms for each Smartutor Ltd programme tier. We have kept these as straightforward as possible so that parents know exactly where they stand before they book.

 

At a Glance

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1. Essentials Programme

Price: £35 per four-week block

Cancellation terms: None

 

The Essentials programme is booked and paid for one four-week block at a time. There is no ongoing commitment beyond the block you have purchased.

If you do not wish to continue after a block ends, simply do not rebook. No notice is required and no cancellation fee applies.

We do not offer refunds for individual sessions missed within a block you have already paid for. If your child is unable to attend a session, please let us know and we will share the resources covered in that session where possible.

 

2. Premium Programme (One-to-One)

Price: £199 per four-week block

Cancellation terms: None

 

The Premium one-to-one programme is also booked and paid one four-week block at a time. There is no ongoing commitment beyond the block you have purchased.

If you do not wish to continue after a block ends, simply do not rebook. No notice is required and no cancellation fee applies.

We do not offer refunds for individual sessions missed within a block you have already paid for. If your child is unable to attend a session, please contact us at admin@smartutor.co.uk as soon as possible and we will do our best to share any resources from that session.

 

3. Group Programme

Price: £79 per four-week block (maximum 8 children per group)

Notice required to cancel: 4 weeks in writing

 

3.1 Why a Notice Period Applies

The Group Programme involves a fixed cohort of up to 8 children who progress through the 28-week SATs preparation programme together. When a child joins a group, their place is reserved for the cohort, which means we may turn away other families to hold that space.

A 4-week notice period allows us sufficient time to offer the place to another child and maintain the quality and continuity of the group.

 

3.2 How to Cancel

To cancel your child's place on the Group Programme, you must notify us in writing by emailing admin@smartutor.co.uk. Your 4-week notice period begins on the date we confirm receipt of your cancellation request.

 

3.3 What You Owe During the Notice Period

You remain liable for the full block payment covering any sessions that fall within your 4-week notice period. For example:

• If your notice period falls entirely within a block you have already paid for, no further payment is due.

• If your notice period runs into the start of a new block, you will be invoiced for that block in full before your cancellation is confirmed.

 

No payment is due for any blocks that begin after your 4-week notice period has ended.

 

3.4 Refunds Within a Block

We do not offer partial refunds for sessions missed within a block you have already paid for, whether due to your child's absence or cancellation mid-block. The 4-week notice period is designed to ensure you always have a clean exit point at the end of a block.

 

3.5 Exceptional Circumstances

We understand that unexpected events happen. If your child is unable to continue the programme due to serious illness, a family emergency, or other exceptional circumstances, please contact us at admin@smartutor.co.uk as soon as possible. We will consider requests to waive or reduce the notice period on a case-by-case basis at our discretion.

We are not obligated to waive the notice period but will always try to act fairly.

 

4. Cancellation by Smartutor

In the unlikely event that we need to cancel a session, we will give you as much notice as possible and either reschedule the session or issue a pro-rata credit against your next block.

If we are unable to continue delivering the programme for reasons within our control, we will issue a full refund for any blocks paid for but not yet delivered. The 4-week notice requirement does not apply when cancellation is initiated by us.

 

5. Questions and Contact

If you have any questions about this cancellation policy or wish to discuss your circumstances, please get in touch:

 

Smartutor

Email: admin@smartutor.co.uk

Website: smartutor.co.uk

 

We aim to respond to all enquiries within 2 business days.

 

This Cancellation Policy applies to all Smartutor programmes offered at smartutor.co.uk. It should be read alongside our Terms of Use and Privacy Policy. Smartutor Ltd is registered as a general partnership.